Flight delays and compensation
What if my flight is delayed?
We believe it is our responsibility to take care of you if your flight is delayed.
For delays of between 2 and 4 hours, we will make sure that you are regularly informed of your flight status, and provide snacks or light refreshments while you wait.
For delays between 4 and 8 hours, we will provide meals at meal times.
For delays between 8 and 12 hours, overnight accommodation may be provided depending on the time of day
First Choice may not be represented in person if you are traveling on scheduled flights. If this is the case, you can liaise directly with the airline carrier for information and assistance.
We strongly recommend that you purchase adequate travel insurance for your holiday. You may require confirmation of a delayed flight for insurance purposes. We will issue one on arrival, or you can request one by giving us a call or email us using the form on the contact us page.
What is the Montreal Convention and how does it affect me?
Officially known as the Convention for the Unification of Certain Rules for International Carriage by Air (1999), the Montreal Convention governs all air carriers and imposes limits on liability with regard to accidents, damages, delays or loss of property.